WhatsApp AI receptionist
An AI receptionist for your WhatsApp.
FrontDesk answers your WhatsApp in seconds, day and night, on your own number. It understands voice notes and photos, books the real slot, follows up the ones who went quiet and hands you anything that needs a person. Set up and run for you by Denis, here in Dublin.
“hiya, my cockapoo needs a full groom, anything next week?”
Hi Rachel, I'm the Paws & Suds AI assistant. Got your voice note! A cockapoo is a medium full groom. Ciara has:
Simulated conversation. Real free times when your calendar is connected; on Fresha, Booksy or other systems it sends your booking link instead.
The quiet leak
Every WhatsApp left on read is a customer trying the next business.
WhatsApp is where your customers already are. They expect a reply like a friend would give one. Three moments, with and without FrontDesk.
Simulated conversations. Same customers, same week. The only difference is who answers, and when.
What it does
It talks like WhatsApp. Not like a robot.
Short, friendly replies in your tone, in the customer's own language. It understands what people actually send on WhatsApp, not just neat typed questions.
- Understands voice notes, photos and PDFs, and replies in writing
- Answers from your own prices, services and hours, never made up
- Books the real slot, or sends your booking link at the right moment
- Texts back the calls you miss, so the chat carries on in WhatsApp
- Follows up the people who went quiet, next day
- Hands you complaints, refunds and anything sensitive with the full conversation
Works withGoogle Calendar and Trafft built in. Square or systems with an open API, where the platform allows it. Fresha, Booksy, Phorest, Treatwell or any booking link.
Your number
Your own number. Two ways to connect it.
FrontDesk answers on the WhatsApp number your customers already have. Nothing new for them to save.
Linked to your WhatsApp app
Keep using WhatsApp on your phone as normal
- Your number and chats stay on your phone
- Reply yourself from the app whenever you like
- Best for replying to customers who message you first
- Campaigns kept small and only to people who agreed
Official WhatsApp Business Platform
Meta’s own platform for businesses
- Meta approves your connection and message templates
- Best for reminders, follow-ups and campaigns at scale
- Several team members on one number
- Meta charges a small fee for conversations you start
Same assistant, same answers, either way. Denis looks at how you use WhatsApp today and recommends the right one on your demo.
Not just WhatsApp
One assistant. Every channel your customers use.
The same assistant, with the same answers, wherever they message you.
Post a price on Instagram, someone comments “how much?”, and FrontDesk replies in their DMs with the price and the next free slot. See every integration →
You stay in charge
It handles the chats. You handle the people.
Anything that needs your judgement comes straight to you, with the full conversation, so you never start from scratch.
FrontDesk handles
- Prices, hours and availability
- Voice notes, photos and PDFs
- Bookings and booking links
- Missed calls texted back
- Follow-ups on quiet chats
Comes to you
- Complaints and refunds
- Medical and allergy questions
- Exact quotes for big jobs
- Anyone who asks for a person
Bring them back
Your past customers are one WhatsApp away.
Everyone who booked once has your number saved. Denis sends a well-timed message to the ones who agreed to hear from you, and FrontDesk answers every reply and books them in.
- Your list. Past customers who agreed to hear from you: name, number, last visit.
- One message per group. Denis writes it, using each customer's last visit, and sends it in small waves, not all at once.
- Every reply answered. FrontDesk handles the questions and books them back in, in the same chat.
- Stop means stop. Anyone who opts out is never messaged again.
One campaign a year on Solo, every six months on Growth, every month on Scale, up to 1,000 customers each. Only customers who agreed to hear from you, with a one-tap opt-out in every message.
Your side of the desk
It talks to your clients. It reports to you.
Your own FrontDesk app with every conversation, a dashboard for your business, and a summary every morning in your voice. Solo is one login; Growth and Scale have unlimited seats for your team.
Wins
Rachel sent a voice note at 9:12 PM and booked a full groom. Three regulars rebooked from their reminders.
Losses
Liam wanted Saturday morning, nothing free, and went quiet. A follow-up goes out tomorrow morning.
Needs you
A customer was unhappy after a groom. Passed to Ciara with the conversation. Task created
Improvements
Three people asked about nail clipping on its own. Denis has added the price, so it answers from tomorrow.
Open follow-ups Running for you
- Liam, Saturday morning, nothing freeFollow-up tomorrow
- Emma, asked about puppy grooms, no reply yetFollow-up tomorrow
- Rachel, full groom Tuesday 10:00Booked
When customers message you Last 30 days
Busiest after 8 PM and on Sunday evening. FrontDesk answers all of it.
Your channels All connected
Your own FrontDesk app
Every conversation in full, on your phone or laptop. Take over any chat, pause the assistant and resume. Solo is one login. Growth and Scale have unlimited team seats.
A summary every morning, in your voice
Wins, losses, who needs you and what to improve, written from the day's conversations. On WhatsApp or email, before you open.
It reviews itself. Denis applies the fixes.
Patterns across the last 7, 30 or 90 days become suggested changes. Denis reads them and updates your assistant, often before you notice.
Hand-overs become tasks
Anything passed to you waits as a task with the conversation attached. Assign chats and bookings to the right person on your team.
Hours, access and control
Answer 24/7 or only outside your hours. Staff see only the chats assigned to them. Block a number or a country in one tap.
Plugs into what you already use
Your calendar or booking system, and other tools through API and webhooks, connected by Denis where the platform allows it.
Pricing
WhatsApp answered, from €39 a month.
Every plan is set up, trained and updated by Denis. Start today, or book a free demo first. The first 20 businesses keep their rate for life, in return for a short testimonial once they are live.
Solo
For a one-person business.
- Two channels of your choice
- Answers, books and follows up
- Set up and updated by Denis
- A reactivation campaign every year
- Your FrontDesk app, one login
Growth
For businesses with a team.
- WhatsApp, Instagram and one more channel
- Everything in Solo
- Unlimited team seats
- A reactivation campaign every six months
Scale
For busy businesses and groups.
- Every channel
- Everything in Growth
- Unlimited team seats
- A reactivation campaign every month
FAQ
WhatsApp questions.
Our own FrontDesk answers on WhatsApp in seconds, day or night. Ask it anything, or ask for Denis.
Ask on WhatsApp See all questions →Does it work with my existing WhatsApp number?
Yes. Denis connects your own number, either linked to the WhatsApp Business app you already use or through Meta's official WhatsApp Business Platform. Your customers keep messaging the number they already have.
Which is better: the app or the official platform?
Linked to the app is quickest and lets you keep replying from your phone. The official platform suits reminders, campaigns and higher volumes. Denis recommends one on your demo based on how you use WhatsApp today.
Will this get my WhatsApp number banned?
FrontDesk is set up to protect your number. It mostly replies to people who message you first, campaigns only go to customers who agreed, in small waves, with a one-tap opt-out. Blast-style messaging is what gets numbers restricted, and FrontDesk does not do it.
Are there WhatsApp message fees?
No per-message charges from FrontDesk. On the official platform, Meta charges a small fee for conversations your business starts, like reminders or campaigns. Denis shows you what that would come to on your demo.
Can it understand voice notes?
Yes. Customers can send a voice note, a photo or a PDF, and it replies in writing with the right answer or next step.
Can I still reply myself?
Any time. You see every conversation, with a summary and notes, in your FrontDesk app and reply there. If your number is linked to the WhatsApp app, you can also reply from your phone. The assistant steps back while you talk.
Will customers know it is an AI?
Yes. Its first message says so, as the EU AI Act requires. After that it simply helps them, in your tone.
How much does it cost?
From €39 a month. Most businesses start on Growth at €97, which covers WhatsApp, Instagram and one more channel. No setup fee, no contract, 30-day money-back.
Your customers are on WhatsApp. Who's answering?
Book a free 15-minute demo and see FrontDesk answer your WhatsApp as your business. Live in two working days, fully trained within five.
Want to try it first? Send our live agent a voice note →