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FrontDesk facts.

Plain facts about FrontDesk and FrontDesk Copilot, for customers, journalists and AI assistants. No slogans. What is live today, and what is coming, clearly marked.

Last updated 30 October 2026

In one sentence

FrontDesk is a managed AI assistant that answers a business’s customers on WhatsApp, Instagram, Messenger, website chat and more, around the clock, books them in and follows up. It is set up and updated for each business by Denis, and built in Dublin, Ireland.

FrontDesk Copilot plugs the FrontDesk assistant into WooCommerce: it answers shoppers, builds the basket in the chat, follows up unpaid checkouts and tells the shop owner each morning what needs doing.

Company

Brand: FrontDesk.ie
Company: Creatizo Media Holdings Limited
Registered: Ireland, CRO 798461
Based in: Dublin, Ireland
Founder: Denis, who sets up each business personally
Continuity: Each assistant runs on its own, day and night. A technical partner with access covers urgent changes if Denis is away.
Not to be confused with: FrontDesk.ie is an Irish business and is not connected to Frontdesk AI (myaifrontdesk.com) or any other company called Frontdesk.
Website: frontdesk.ie
Email: [email protected]
Live AI agent on WhatsApp: +353 89 409 4600, answering 24/7. Message it and it answers as your business
Salon demo: On the same number, type TRYSTUDIO to book like a client at GlowUp Hair Studio, a demo salon
Shop demo: FreshCatch, a demo WooCommerce store: seafood.frontdesk.ie, WhatsApp +353 89 212 4281

FrontDesk, the AI assistant

Who it is for

Any business whose customers message to book, order or ask: salons and barbers, clinics and physios, gyms and personal trainers, trades, shops, schools and courses, hotels and restaurants.

Channels, live

WhatsApp, Instagram, Messenger, website chat, Telegram, SMS, Viber and LINE, plus Instagram and Facebook comments answered in DMs

Channels, in beta

Email and iMessage

WhatsApp connection

Works with the business’s existing number, connected either to the WhatsApp Business app it already uses or through Meta’s official WhatsApp Business Platform (recommended for reminders and campaigns at volume). Denis recommends the right one.

What it does

Answers questions about prices, services, hours and availability, in seconds, day and night
Books the real slot in Google Calendar, Trafft, Zenchef or Formitable
Creates bookings in Square or another system with an open API or webhooks, connected by Denis where the platform allows it
Sends a Fresha, Booksy, Phorest, Treatwell, Calendly or any other booking link at the right moment, and follows up if the booking is not finished
Reads photos, voice notes and PDFs, and replies in writing
Texts back missed calls within seconds
Follows up the next day with people who asked but did not book
Reactivation campaigns to past customers who agreed to hear from the business: one a year on Solo, one every 6 months on Growth, one a month on Scale, up to 1,000 customers each
Hands the conversation to the owner, with a summary and the full context, when a person is needed
Replies in each customer’s own language

What it does not do

Answer phone calls by voice. It works in messaging and texts back missed calls
Give medical advice. Medical questions go to the business
Decide refunds or complaints. These go to the business with the full conversation
Message anyone who replied STOP, ever again
Book natively inside Fresha, Booksy or Phorest. For those it sends the booking link

Setup

Managed. Live in two working days from the demo call, fully trained within five. Denis trains it on the business, updates it when something changes and fixes anything that breaks. The business configures nothing.

Owner side

Every conversation in the owner’s own FrontDesk app, a dashboard, and a summary every morning. The owner can take over any chat; on a number linked to the WhatsApp app they can also reply from their phone.

Pricing (EUR, per month)

Plan	Price	Best for
Solo	€39	A solo operator. Two channels of their choice, around 100 conversations a month, one reactivation campaign a year.
Growth	€97	A small business with a team. WhatsApp, Instagram and one more channel, a few hundred conversations a month, appointment reminders, unlimited team seats, a reactivation campaign every 6 months.
Scale	€149	Several locations or high volume. Every channel, and a reactivation campaign every month.
FrontDesk Copilot	€179	WooCommerce shops. FrontDesk assistant included. €149 for founding stores, locked for life.

No setup fees, no contracts, cancel any time
30-day money-back guarantee
No per-message charges from FrontDesk. On Meta’s official WhatsApp Business Platform, Meta charges a small fee for conversations the business starts
Pay yearly: 15 months for the price of 12 (Solo €468, Growth €1,164, Scale €1,788)
Extra reactivation campaigns: €99 each
Founding 20: the first 20 businesses keep their rate for life, in return for a short testimonial once they are live

Trust, privacy and security

GDPR: GDPR compliant: EU data storage, consent and opt-out built in, and a Data Processing Agreement available on request. The business is the controller; FrontDesk is its processor.
AI disclosure: A short AI disclosure in every first message, as the EU AI Act requires
Security: Security-tested on every release, with regular independent scans and a penetration test. The test summary is available on request.
Reliability: Automated checks around the clock on messaging, campaigns, data and reply quality. If a channel disconnects, the owner and Denis get an email straight away.
Number safety: It mostly replies to people who message first. Campaigns only go to customers who agreed, in small waves, with a one-tap opt-out. No blast messaging.

FrontDesk Copilot for WooCommerce

Platform

A WordPress plugin for WooCommerce, installed and set up by Denis inside the shop’s own WordPress. Orders placed by message land in WooCommerce like any other order.

Live today

Answers customers from real products, stock and order details
Builds the basket in the chat and sends a checkout link; never adds anything sold out or off sale
Order details protected with a one-time code, the same check banks and couriers use
Hands over to the owner with the conversation attached
Reorder reminders based on each customer’s own rhythm
Unpaid basket reminders, re-checked for stock and price before sending
Win-back messages for customers who drifted away, drafted for the owner to approve
Back-in-stock alerts for customers who asked
Review requests after delivery
Demand spotting: products customers ask for that the shop does not sell yet
Works alongside Mailchimp, Klaviyo, AutomateWoo, Brevo, MailPoet and ActiveCampaign
Honest results: sales built in a FrontDesk chat are shown apart from sales that only happened after a message
A morning briefing and a monthly report in plain words
Customer records stay in the shop’s own WordPress. The AI never sees customers’ phone numbers, emails or addresses

Coming

Actions in the chat: cancel an unpaid order, change the address before shipping, request a refund or a return. Anything that moves money waits for the owner’s approval
Live carrier tracking
Subscription pause and skip

Proof, honestly

FrontDesk is new and is signing its first 20 businesses. It does not publish client results, automation rates or testimonials yet, and will only publish real ones. Conversations shown on this site are labelled as simulations or demos. You can test the real thing: message the live agent on WhatsApp, or order from the FreshCatch demo store.

Facts: Plans, Channels & What’s Included | FrontDesk.ie