FAQ
Questions salon owners ask.
Quick answers to the things you're probably wondering — in plain English.
Frequently asked questions.
The basics
What is FrontDesk?
FrontDesk is a managed AI front desk service. Denis connects an AI to your WhatsApp, Instagram, Messenger, and website so it can answer customer questions, take orders, book appointments, and follow up with people who did not complete a purchase or booking. It works for salons, restaurants, online stores, trades, and most businesses that get customer messages. You do not set up or manage anything.
What channels does it work on?
WhatsApp, Instagram DMs, Facebook Messenger, and a chat widget on your website. Denis sets all of them up on the demo call. Nothing for you to configure.
Does it work with my booking system?
Yes. FrontDesk AI Copilot connects directly to WooCommerce so the AI can check live stock, guide customers through ordering by message, build their basket, and send a one-tap checkout link. Orders appear in your WP Admin like any other WooCommerce order. There is a live demo at seafood.frontdesk.ie where you can place a real order and see exactly what your customers would experience. For appointment businesses, FrontDesk works with Fresha, Phorest, Booksy, Treatwell, Calendly, and any platform with a booking link. Denis confirms compatibility on the demo call.
Does FrontDesk work for WooCommerce and online stores?
Yes. FrontDesk works alongside Fresha, Phorest, Booksy, Square, Treatwell, Timely, WooCommerce, Calendly, and more. Your current setup stays the same. Your platform handles the calendar or checkout, and FrontDesk handles the conversations. Denis confirms compatibility on the demo call.
The AI
Will my clients know it's an AI?
There is a brief AI disclosure in the opening message, as required by EU law. But the AI is trained on your voice, your style, your way of talking to customers. Most customers do not notice. They just get fast, helpful replies.
Can it handle voice notes and photos?
Yes. Customers send WhatsApp voice notes and the AI listens and responds. They can also send a photo of what they need, a hairstyle, a product, a job to quote, and the AI responds with the right answer or next step. It handles everything customers actually send, not just text.
What happens when the AI can't answer?
It hands the conversation to you with full context: what was asked, what was discussed, and where the customer left off. Your customer never notices the switch. You step in, handle it, and the AI continues when it can.
How is this different from a chatbot?
Most chatbots follow rigid scripts. If someone says something unexpected, they break. FrontDesk’s AI has real conversations, understands natural language, and keeps up with how people actually message. No decision trees, no “I did not understand that.” Plus, Denis manages it, so if anything needs improving it gets fixed the same day.
Pricing & Commitment
How much does it cost?
FrontDesk does not publish prices on the website because every business is different in size, channels, and volume. Denis gives you the exact price on the 15-minute demo call based on what you need. No obligation, no hard sell. You will walk away knowing exactly what it costs and what you get.
Can it try before I buy?
Yes, two ways. Message the live demo agent yourself now and see how the AI handles a real conversation. Or book a free 15-minute demo call where Denis builds your AI live using your actual business info. You see it working before you pay anything.
Can I cancel anytime?
Yes. No contracts, no minimum term. There is also a 30-day money-back guarantee. If you are not seeing results in the first 30 days, full refund, no questions asked.
Is my data safe?
Yes. Fully GDPR compliant, data processed in the EU. We do not sell your data or your customers data. For WooCommerce stores, the FrontDesk Copilot plugin reads only what it needs: product names, stock levels, and delivery zones. It never accesses customer payment details, personal addresses, or private order notes.
Full details at https://frontdesk.ie/privacy-privacy.
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