Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you”) and Creatizo Media Holdings Limited (“FrontDesk.ie,” “we,” “us”), a company registered in Ireland (CRO: 798461), trading as FrontDesk.ie.

By subscribing to, installing, or using our AI-powered front desk and commerce copilot services (“Services”), you agree to be bound by these Terms.

2. Service Description

FrontDesk.ie provides an AI-powered commerce copilot for businesses including, but not limited to, retailers, e-commerce stores, salons, food and beverage businesses, and service providers. The Services include:

The FrontDesk AI Copilot Plugin for WooCommerce: an installable WordPress plugin that adds AI-powered customer engagement, order recovery, reorder predictions, stock intelligence, and automated messaging to your store

AI-powered conversation handling on WhatsApp, Instagram, Facebook Messenger, and website chat

Order recovery and customer re-engagement automation

AI-generated store briefings and intelligence for store owners

The FrontDesk Dashboard: a web-based dashboard for monitoring store performance, AI usage, and operational health

Voice note and image understanding

Human handoff for complex or sensitive requests

2.1 Service Delivery Models

FrontDesk.ie offers two service delivery models:

Plugin (self-service): you install the FrontDesk AI Copilot plugin on your WordPress/WooCommerce store. The plugin operates within your WordPress environment; your customer data remains in your own database (see Privacy Policy Section 5.1). AI conversations and messaging are routed through our platform infrastructure hosted in the EU.

Managed service: we set up, configure, and manage your AI agent on your behalf, including ongoing optimisation. Your customer data (conversations, contacts, campaign data) is stored on our platform infrastructure in the European Union (see Privacy Policy Section 5.1).

Your subscription determines which model applies. Both models are governed by these Terms.

2.2 Software Licence (Plugin)

Where you install the FrontDesk AI Copilot plugin, we grant you a non-exclusive, non-transferable, revocable licence to install and use the plugin on the number of sites permitted by your subscription plan, for the duration of your active subscription. You may not reverse-engineer, decompile, modify, or redistribute the plugin. The plugin requires a valid licence key issued at purchase or trial signup; an unlicensed installation is not functional.

2.3 AI Services

Our AI services process conversations and commerce data in real-time, do NOT use your data to train foundation models, may occasionally produce inaccurate responses, and include AI disclosure in every agent’s opening message.

2.4 Service Changes

We may update or modify features to improve functionality, security, or compliance. Material changes to core functionality will be notified at least 14 days in advance. Plugin updates are delivered through the built-in WordPress update channel; you choose when to apply them.

3. Subscription Plans and Pricing

3.1 Plans

3.2 Founding 20

The first 20 clients receive their subscription rate locked for life.

3.3 Add-Ons

Reactivation Campaign: EUR 99 per campaign (Growth clients from Day 45+; included for Scale)

3.4 Payment Terms

Monthly subscriptions paid in advance via Stripe

Annual subscriptions paid upfront (12 months + 3 bonus months)

Failed payments: 7 days to resolve before service suspension

3.5 Price Changes

Standard prices may change with 60 days written notice

Founding 20 clients are exempt from all price increases

4. Free Demo and Money-Back Guarantee

4.1 Free Demo

Free 15-minute demo call. No payment required. No obligation.

4.2 30-Day Money-Back Guarantee

If you are not satisfied within 30 days of your first payment, you may request a full refund. Refunds are processed within 14 business days. No questions asked.

4.3 Refunds After 30 Days

Monthly: no refunds for partial months. Service continues until end of billing cycle

Annual: pro-rata refund at our discretion

5. Your Responsibilities

5.1 Accurate Information

Provide accurate information about your business. Inaccurate information may cause incorrect AI responses.

5.2 Platform Maintenance

Maintain your own e-commerce or booking platform (including WooCommerce and any connected channels, where applicable) and ensure it is accessible and current.

5.3 Acceptable Use

You agree NOT to:

Use Services for illegal activities

Send spam or unsolicited bulk messages

Use the AI to harass, deceive, or mislead

Violate WhatsApp, Instagram, or Facebook terms

Attempt to reverse-engineer our AI configurations or plugin source code

Resell or redistribute the Services or the Plugin without consent

5.4 Customer Communication

You are responsible for handling complex requests escalated via human handoff.

5.5 Data Protection

As data controller for your customers’ personal data, you are responsible for having a lawful basis to process that data, informing your customers about AI involvement, and honouring data subject requests (see Privacy Policy Section 11).

6. Our Responsibilities

6.1 Service Delivery

Plugin activation within minutes of licence key entry

For managed-service clients: AI agent setup within 48 hours of demo call and payment

Training on your business products, services, pricing, hours, and tone

Ongoing optimisation

Support response within 24 hours on business days

6.2 Availability

Target 99% uptime for the dashboard and AI services

Pro-rata credit for extended downtime (24+ hours) within our control

Plugin functionality within your WordPress installation is subject to your own hosting environment

6.3 Data Protection

GDPR-compliant processing per our Privacy Policy and Data Processing Agreement

Data breach notification within 72 hours

We do not routinely monitor or review your customer conversations. We access your data only for setup, configuration, optimisation, troubleshooting, and at your specific request. All access is logged.

For Plugin clients: the Plugin sends only aggregate telemetry to our servers (licence state, plugin version, AI usage counts). No customer data leaves your store via telemetry.

For Managed Agent clients: your data is stored on EU-hosted platform infrastructure; access is limited to authorised personnel for service delivery purposes and is audit-logged

7. Intellectual Property

7.1 Our Property

FrontDesk.ie brand, the FrontDesk AI Copilot plugin (including source code), AI configurations, workflows, dashboard, website content, and methodologies.

7.2 Your Property

Your business brand, customer data, conversation histories, and business information. Where you use the Plugin, your customer data remains in your own WordPress database. Where you use the Managed Agent service, your customer data is stored on our platform infrastructure and remains yours. We do not claim any rights over your data in either model.

7.3 Licence

Non-exclusive, non-transferable, revocable licence for the duration of your active subscription (see Section 2.2 for plugin-specific terms).

8. Limitation of Liability

8.1 Service Limitations

AI responses may occasionally be inaccurate. We do not guarantee specific business results. Third-party platform outages are beyond our control.

8.2 Liability Cap

Maximum aggregate liability: the total amount paid by you in the 12 months preceding the claim, up to EUR 5,000.

8.3 Excluded Damages

We are not liable for indirect, incidental, special, or consequential damages, lost profits, or damages from AI-generated content.

8.4 Statutory Rights

This does not affect your rights under GDPR, the EU AI Act, or Irish consumer protection law.

9. Cancellation and Termination

9.1 Cancellation by You

Cancel anytime via WhatsApp or email

No minimum contract term (monthly subscriptions)

Service continues until end of current billing period

Plugin licence key is deactivated upon cancellation; the plugin enters a grace period and then locks

9.2 Termination by Us

Immediate termination if you fail to pay after 14 days notice, materially breach these Terms, or use Services for illegal activities.

9.3 Effect of Termination

AI agent and plugin features deactivated within 24 hours

Data available for export for 30 days

After 30 days, data deleted per Privacy Policy

For Plugin clients: your customer data in your own WordPress database is unaffected by termination; it remains yours

For Managed Agent clients: your customer data on the platform is available for export during the 30-day window and deleted thereafter

10. GDPR and Data Protection

10.1 Roles

10.2 Data Processing Agreement

A standalone Data Processing Agreement (DPA) governs our processing of your customers’ personal data under GDPR Article 28. The applicable DPA depends on your service model and is available at [email protected]. The DPA forms part of these Terms.

10.3 Data Residency

Plugin clients: your customers’ operational data lives in your own WordPress installation and is not stored on our servers. AI conversations and messaging are routed through our platform infrastructure hosted in the European Union. The Plugin sends only aggregate telemetry to our servers (licence state, plugin version, AI usage counts) — no customer data.

Managed Agent clients: your customers’ data (conversations, contacts, campaign data) is stored on our platform infrastructure in the European Union.

10.4 Access Controls

We do not routinely monitor or review your customer conversations. We access your data only for setup, configuration, optimisation, troubleshooting, and at your specific request. All access is logged.

10.5 STOP and Opt-Out Requests

We honour STOP requests immediately across all connected channels. Contacts are permanently excluded from future automated messages.

10.6 Sub-Processor Changes

We will notify you in advance of material sub-processor changes. You may object and terminate without penalty if we cannot accommodate your objection.

11. Dispute Resolution

11.1 Informal Resolution

Contact us directly via WhatsApp or [email protected]. We aim to resolve issues within 14 days.

11.2 Governing Law

These Terms are governed by Irish law.

11.3 Jurisdiction

The courts of Ireland have exclusive jurisdiction, subject to your EU/EEA consumer protection rights.

11.4 EU Online Dispute Resolution

https://ec.europa.eu/consumers/odr

12. General Provisions

12.1 Entire Agreement

These Terms, our Privacy Policy, the Data Processing Agreement, and plan-specific terms constitute the complete agreement.

12.2 Amendments

Modified with 30 days written notice via email. You may cancel before new terms take effect.

12.3 Severability

Unenforceable provisions will be modified to the minimum extent necessary.

12.4 Force Majeure

Neither party is liable for delays caused by events beyond reasonable control.

13. Contact Information

Creatizo Media Holdings Limited

Trading as FrontDesk.ie

Dublin, Ireland

CRO: 798461

Email: [email protected]