Shops
A WhatsApp assistant for shops in Ireland.
Your customers ask "is it in stock?" and "do you deliver to...?" on WhatsApp and Instagram. FrontDesk answers in seconds, builds the basket, sends a checkout link and passes complaints to you. Set up and updated for you by Denis.
Hi Emma, I'm the FreshCatch AI assistant. Landed this morning! 2 hake fillets and Dublin Bay prawns. How would you like to pay?
Simulated conversation with the FreshCatch demo shop. It answers from your product list and sends your checkout or payment link.
The quiet leak
Every unanswered question can be a sale for another shop.
Three moments every shop knows, with and without FrontDesk.
Simulated conversations. Same customers, same week. The only difference is who answers, and when.
What it does
Questions in. Orders out.
Customers want an answer before they buy, often after you have closed. FrontDesk answers from your product list, builds the order and sends the checkout.
- Answers stock, size, price and delivery questions from your product list
- Builds the basket in the chat and sends a one-tap checkout link
- Recommends what goes with it, only from what you sell
- Reminds customers about unpaid baskets
- Delivery areas, days, minimum orders and collection times
- Complaints, refunds and damaged orders go to you
Works withYour online shop checkout, or a payment link. WooCommerce stores: FrontDesk Copilot puts orders straight into your store.
WooCommerce
Run a WooCommerce store? Meet Copilot.
FrontDesk Copilot is a WordPress plugin that puts WhatsApp orders, live stock checks and unpaid checkouts straight into WooCommerce, with your approval.
Orders by message, in WooCommerce
Customers order on WhatsApp and the order lands in your store, with stock checked live.
Meet Copilot →€179 a month, €149 founding
For WooCommerce shops, with the WhatsApp agent included. Nothing in your store moves or breaks.
See Copilot pricing →You stay in charge
It collects the facts. You make it right.
Anything that needs your judgement comes straight to you, with the full conversation, so you never start from scratch.
FrontDesk handles
- Stock, sizes and prices
- Delivery and collection
- Basket and checkout link
- Unpaid basket reminders
- Recommendations
Comes to you
- Damaged or wrong orders
- Refunds and returns
- Complaints
- Bulk and trade orders
My order arrived damagedBring them back
Last month's customers are this week's easiest orders.
Everyone who ordered once already knows your shop. Denis sends them a well-timed message, and FrontDesk answers every reply and takes the order.
- Your list. Past customers: name, number, last order, when it was.
- One message per group. Denis writes it, using each customer's last visit, and sends it in small waves, not all at once.
- Every reply answered. FrontDesk handles the questions and books them back in, in the same chat.
- Stop means stop. Anyone who opts out is never messaged again.
One campaign a year on Solo, every six months on Growth, every month on Scale, up to 1,000 customers each. Only customers who agreed to hear from you, with a one-tap opt-out in every message.
Your side of the desk
It talks to your clients. It reports to you.
Your own FrontDesk app with every conversation, a dashboard for your business, and a summary every morning in your voice. Solo is one login; Growth and Scale have unlimited seats for your team.
Wins
Emma asked about hake at 9:12 PM and ordered €31.50 for Saturday. Two unpaid baskets paid after a reminder.
Losses
Liam wanted delivery to Bandon, outside your area, and went quiet. A follow-up with collection times goes out tomorrow.
Needs you
Aisling got a damaged parcel. Passed to you with the photo and order number. Task created
Improvements
Three people asked about Christmas orders. Denis has added the cut-off dates, so it answers from tomorrow.
Open follow-ups Running for you
- Liam, delivery to Bandon, outside areaFollow-up tomorrow
- Orla, basket €48, unpaidReminder tomorrow
- Emma, order #1042, SaturdayPaid
When customers message you Last 30 days
Busiest after 8 PM and on Friday evening. FrontDesk answers all of it.
Your channels All connected
Your own FrontDesk app
Every conversation in full, on your phone or laptop. Take over any chat, pause the assistant and resume. Solo is one login. Growth and Scale have unlimited team seats.
A summary every morning, in your voice
Wins, losses, who needs you and what to improve, written from the day's conversations. On WhatsApp or email, before you open.
It reviews itself. Denis applies the fixes.
Patterns across the last 7, 30 or 90 days become suggested changes. Denis reads them and updates your assistant, often before you notice.
Hand-overs become tasks
Anything passed to you waits as a task with the conversation attached. Assign chats and bookings to the right person on your team.
Hours, access and control
Answer 24/7 or only outside your hours. Staff see only the chats assigned to them. Block a number or a country in one tap.
Plugs into what you already use
Your calendar or booking system, and other tools through API and webhooks, connected by Denis where the platform allows it.
Worth it
One regular pays for the month. And your name stays safe.
FrontDesk costs less than one good customer. Here's the maths, and what protects your shop while it answers.
The maths
FrontDesk costs less than one booking a month. Everything after that is yours.
One weekend order€48
Solo plan, for the whole month€39
One regular ordering weekly (4 × €36.50)€146
Growth plan, for the whole month€97
Example baskets from the FreshCatch demo shop. Yours come from your own products.
Work out your own numbers →What protects your name
It talks to your customers as you. So it is built to be careful first.
- Your own numberCustomers keep messaging the WhatsApp number they already have.
- Honest about being AIA short AI disclosure in every first message, as EU law requires.
- GDPR compliantEU data storage, consent and opt-out built in, and a Data Processing Agreement on request.
- Never left on your ownIf Denis is away, a technical partner covers urgent changes. Your assistant keeps working.
- No lock-inNo contract, no setup fee and a 30-day money-back guarantee.
Pricing
Simple plans. No contracts.
Every plan is set up, trained and updated by Denis. Start today, or book a free demo first. The first 20 businesses keep their rate for life, in return for a short testimonial once they are live.
Solo
For a small shop with one channel or two.
- Two channels of your choice
- Answers, books and follows up
- Set up and updated by Denis
- A reactivation campaign every year
- Your FrontDesk app, one login
Growth
For shops with a team.
- WhatsApp, Instagram and one more channel
- Everything in Solo
- Unlimited team seats
- A reactivation campaign every six months
Scale
For busy shops and several stores.
- Every channel
- Everything in Growth
- Unlimited team seats
- A reactivation campaign every month
FAQ
Questions shops ask before they start.
Can it take orders?
It answers questions, builds the order in the chat and sends a checkout or payment link. For WooCommerce stores, FrontDesk Copilot can put the order straight into your store.
Does it know my stock?
It answers from the product list and stock information you give it. For WooCommerce, Copilot checks live stock.
Will it give refunds?
No. It apologises, collects the photo and order number, and passes complaints and refund requests to you.
Does it work for a shop without a website?
Yes. Plenty of shops sell on WhatsApp and Instagram only. FrontDesk answers there and sends a payment link.
Does it work with Shopify or another shop platform?
Yes, for answering and selling in the chat: it answers from your product list and sends the right product or checkout link. Live stock checks and orders built straight into your store need WooCommerce with FrontDesk Copilot.
Does it work with my existing WhatsApp number?
Yes. Your customers keep messaging the number they already have. Denis connects it either to the WhatsApp Business app you already use, or through Meta's official WhatsApp Business Platform, and recommends the right one on your demo.
Will my customers know they're talking to AI?
Yes, briefly. Every first message includes a short AI disclosure, as EU law requires. After that it simply helps them, in your business's own voice.
Is it GDPR compliant?
Yes. Data is stored in the EU, consent and opt-out are built in, and a Data Processing Agreement is available on request. Anyone who replies STOP is never messaged again.
What happens if Denis is unavailable?
Your assistant keeps working without him: it answers, books and follows up on its own, day and night. A technical partner with access covers urgent changes if Denis is away, and if a channel ever disconnects you both get an email straight away.
How much does it cost?
From €39 a month. FrontDesk Copilot for WooCommerce is €179 a month, or €149 for founding stores. No setup fee, no contract.
Your shop closes at six. Your WhatsApp does not.
Book a free 15-minute demo, or message the FreshCatch demo shop and place a test order.
Want to try it first? Try the FreshCatch demo shop →