Clinics and physios
An AI receptionist for clinics and physios.
FrontDesk answers treatment, price and availability questions on your website, WhatsApp and Instagram, day and night, and books first visits and follow-ups. Anything medical goes straight to your practitioner. Set up and updated for you by Denis. Built in Dublin.
Hi Mark, I'm the Lee Physio AI assistant. We do. Aoife has two early slots this week. Which suits you?
Simulated conversation. Real free times when your calendar is connected; on Phorest, Cliniko or other systems it sends your booking link instead.
The quiet leak
Every unanswered message can be a patient booking elsewhere.
Three moments every clinic knows, with and without FrontDesk.
Simulated conversations. Same patients, same week. The only difference is who answers, and when.
What it does
Book the 9pm assessment before they ring another clinic.
Patients ask about treatments, prices and times in the evening, when reception is closed. FrontDesk answers from your own list and books a real slot.
- Answers treatment, price and first-visit questions from your own list
- Checks real free slots and books them in the chat, when your calendar is connected
- Or sends your Phorest, Cliniko or other booking link at the right moment
- Reminds patients when their next session is due
- Replies in the patient's own language
- Symptoms, medication and medical questions go to your practitioner
Works withGoogle Calendar and Trafft built in. Square or systems with an open API, where the platform allows it. Phorest, Cliniko, Fresha or any booking link.
Bookings
It books the slot, or sends your link.
Three ways to connect, depending on what your clinic already uses. You keep your practice software.
Checks your diary and books the slot
It sees what's actually free, offers two or three times and books the one your client picks. The appointment lands in your calendar with their details.
Plugged into your booking system
On Square or another system with an open API? Denis connects it, so the booking is created in your system, where the platform allows it.
Sends your link, then follows up
Happy with your platform? It answers the questions first, sends your booking link at the right moment, and follows up if they don't finish booking.
You stay in charge
It handles the admin. You handle the care.
Anything that needs your judgement comes straight to you, with the full conversation, so you never start from scratch.
FrontDesk handles
- Treatments and prices
- Free slots and booking
- First-visit questions
- Reminders for the next session
- Your booking link
Comes to you
- Symptoms and diagnosis
- Medication questions
- Treatment advice
- Complaints and refunds
Bring them back
Patients who stopped halfway through a plan.
Everyone who started a treatment plan and drifted away already trusts you. Denis sends them a check-in, and FrontDesk answers every reply and books them back in.
- Your list. Past patients from your booking system: name, number, last visit, last treatment.
- One message per group. Denis writes it, using each customer's last visit, and sends it in small waves, not all at once.
- Every reply answered. FrontDesk handles the questions and books them back in, in the same chat.
- Stop means stop. Anyone who opts out is never messaged again.
One campaign a year on Solo, every six months on Growth, every month on Scale, up to 1,000 customers each. Only customers who agreed to hear from you, with a one-tap opt-out in every message.
Your side of the desk
It talks to your clients. It reports to you.
Your own FrontDesk app with every conversation, a dashboard for your business, and a summary every morning in your voice. Solo is one login; Growth and Scale have unlimited seats for your team.
Wins
Mark asked about back pain at 9:40 PM on Sunday and booked an assessment with Aoife. Two patients booked their next session from reminders.
Losses
Ciara wanted a Saturday massage, none free, and went quiet. A follow-up goes out tomorrow morning.
Needs you
Paul asked whether he can train on blood thinners. Passed to Aoife with the conversation. Task created
Improvements
Three people asked if you take their health insurance. Denis has added your answer, so it replies from tomorrow.
Open follow-ups Running for you
- Ciara, Saturday massage, nothing freeFollow-up tomorrow
- Dan, asked about dry needling, no reply yetFollow-up tomorrow
- Mark, assessment Tuesday 8:00Booked
When customers message you Last 30 days
Busiest after 8 PM and on Sunday evening. FrontDesk answers all of it.
Your channels All connected
Your own FrontDesk app
Every conversation in full, on your phone or laptop. Take over any chat, pause the assistant and resume. Solo is one login. Growth and Scale have unlimited team seats.
A summary every morning, in your voice
Wins, losses, who needs you and what to improve, written from the day's conversations. On WhatsApp or email, before you open.
It reviews itself. Denis applies the fixes.
Patterns across the last 7, 30 or 90 days become suggested changes. Denis reads them and updates your assistant, often before you notice.
Hand-overs become tasks
Anything passed to you waits as a task with the conversation attached. Assign chats and bookings to the right person on your team.
Hours, access and control
Answer 24/7 or only outside your hours. Staff see only the chats assigned to them. Block a number or a country in one tap.
Plugs into what you already use
Your calendar or booking system, and other tools through API and webhooks, connected by Denis where the platform allows it.
Worth it
One new patient pays for the month. And their data stays safe.
FrontDesk costs less than one assessment. Here's the maths, and what protects your clinic and your patients while it answers.
The maths
FrontDesk costs less than one booking a month. Everything after that is yours.
Initial assessment, one booking€70
Solo plan, for the whole month€39
One patient finishing a 6-session plan (6 × €65)€390
Growth plan, for the whole month€97
Example prices from the Lee Physio demo clinic. Yours come from your own price list.
Work out your own numbers →What protects your name
It talks to your customers as you. So it is built to be careful first.
- Your own numberCustomers keep messaging the WhatsApp number they already have.
- Honest about being AIA short AI disclosure in every first message, as EU law requires.
- GDPR compliantEU data storage, consent and opt-out built in, and a Data Processing Agreement on request.
- Never left on your ownIf Denis is away, a technical partner covers urgent changes. Your assistant keeps working.
- No lock-inNo contract, no setup fee and a 30-day money-back guarantee.
Pricing
Simple plans. No contracts.
Every plan is set up, trained and updated by Denis. Start today, or book a free demo first. The first 20 businesses keep their rate for life, in return for a short testimonial once they are live.
Solo
For a solo practitioner.
- Two channels of your choice
- Answers, books and follows up
- Set up and updated by Denis
- A reactivation campaign every year
- Your FrontDesk app, one login
Growth
For clinics with a team.
- WhatsApp, Instagram and one more channel
- Everything in Solo
- Unlimited team seats
- A reactivation campaign every six months
Scale
For busy clinics and groups.
- Every channel
- Everything in Growth
- Unlimited team seats
- A reactivation campaign every month
FAQ
Questions clinics ask before they start.
Will it give medical advice?
No. It answers practical questions like prices, times and what to bring, and passes anything medical to your practitioner with the full conversation.
Is it GDPR compliant for a clinic?
Yes. You are the controller and FrontDesk is your processor. It does not ask for medical history in chat, conversations are stored in the EU and never used to train AI, and a Data Processing Agreement is available.
Can it book into my practice software?
It books natively into Google Calendar and Trafft. For Phorest, Cliniko, Fresha and similar systems it sends your booking link at the right moment. Systems with an open API can be connected where the platform allows it.
What about emergencies?
It tells the patient to call the clinic, or 112 in an emergency, and flags the message to you. It never tries to assess an urgent symptom.
Does it work with my existing WhatsApp number?
Yes. Your customers keep messaging the number they already have. Denis connects it either to the WhatsApp Business app you already use, or through Meta's official WhatsApp Business Platform, and recommends the right one on your demo.
Will my customers know they're talking to AI?
Yes, briefly. Every first message includes a short AI disclosure, as EU law requires. After that it simply helps them, in your business's own voice.
What happens if Denis is unavailable?
Your assistant keeps working without him: it answers, books and follows up on its own, day and night. A technical partner with access covers urgent changes if Denis is away, and if a channel ever disconnects you both get an email straight away.
How much does it cost?
From €39 a month. Most clinics with a team start on Growth at €97. No setup fee, no contract, and a 30-day money-back guarantee.
Your next patient is messaging you right now. Who's answering?
Book a free 15-minute demo and see FrontDesk answer as your clinic. If it's right for you, you're live in two working days, fully trained within five.
Want to try it first? Try the live agent on WhatsApp →