How it works
One call. Live in two working days.
FrontDesk is a managed service. You don't set anything up. See it working first on a free 15-minute call, or start today. Either way, Denis builds, trains and tests your front desk, and keeps it updated from then on.
- 1TodayFree 15-min demoOr start today
- 2Day 1Denis builds itTrained on your business
- 3Day 2You go liveEvery channel answered
- 4Day 5Fully trainedChanges always included
Nothing to prepare for the call. No documents, no tech setup, no homework. Want a preview first? Message our AI on WhatsApp and it answers as your business. Run a salon or barbershop? Type TRYSTUDIO for the salon demo.
Two ways to start
See it first. Or start today.
Same setup either way: Denis builds it, trains it on your business and keeps it up to date.
See it first
A free 15-minute call. You watch it answer for a business like yours and decide on the spot.
- Book a time that suits you. Nothing to prepare.
- Try it from your own phone during the call.
- Say yes and you are live within two working days.
Start today
Pick a plan and pay securely by card. No call needed.
- Choose your plan below and check out.
- Denis messages you for the short checklist: prices, hours, booking link.
- You are live within two working days, fully trained within five.
30-day money-back. No contracts. Compare plans →
The demo call, minute by minute
Fifteen minutes. Here's where they go.
No pitch deck. You see it working for a business like yours, try it yourself, ask anything, and decide.
You talk, Denis listens.
Which channels you run, what customers ask most, and what a booking or an order is worth to you.
You do thisYou see it answer.
A live front desk for a business like yours. Message it from your own phone, the way your most awkward customer would, and watch it cope.
You do thisYour side of the desk.
Your own FrontDesk app: every conversation, the summary you get each morning, and how you take over a chat when you want to. Run a WooCommerce shop? You see Copilot too.
Your plan and your date.
Which plan fits, the short list Denis needs from you, and your go-live date. Not right for you? You walk away, no charge.
Demo clock 0:00 of 15:00
After the call
From the call to every message answered.
Live in two working days, fully trained within five. Denis does the building, you just say yes.
Denis builds and trains it.
You get one short checklist by message: your price list, hours, booking link, and access to the channels you want connected. Denis reads your website and socials for the rest.
Then he trains your front desk on your services, prices and the way you talk to customers, and sets what it must always hand to you.
- Your servicesfrom your website
- Your pricesfrom your price list
- Your hoursand holiday hours
- Your booking linkFresha, Booksy, Phorest…
- Your tone of voicefrom your socials
You test it before anyone else does.
Before a single customer sees it, you message it from your own phone and watch it answer as your business. Thumbs up or down on any answer, and Denis sees it.
If anything sounds off, tell Denis and it's changed. It only goes live when you're happy with it.
Your front desk goes live.
Within two working days of your call, every message on every channel gets a reply in seconds: at 11pm, on a bank holiday, while you're mid-job.
It books the slot in your calendar, sends your booking link at the right moment or builds the order in the chat, follows up with anyone who went quiet, and hands you anything that needs a person.
When it can't answer
It knows what it doesn't know. Pick a message.
It answers from what you've given it. Anything else comes to you, with the whole conversation, so you never start from scratch.
You stay in control
Your business. Your rules.
It answers for you, not instead of you. Step in whenever you like, and set the limits once with Denis.
Can you fix a colour that went wrong somewhere else? It's gone all patchy 😭Take over any chat
Reply yourself in the same thread. The assistant steps back the moment you type.
Pause and resume
Pause the assistant for one customer or for everyone, then switch it back on.
Assign to your team
Chats and bookings go to the right person. Staff see only what is assigned to them. Growth and Scale: unlimited seats.
Your hours, or 24/7
Let it answer around the clock, or only when you are closed or busy.
A short form first, if you want one
Ask for a name, a number and consent to your privacy policy before the chat starts.
On one page or every page
Put the website chat on your booking page only, or across the site. Your colours, no third-party branding.
Block a number or a country
One tap, and the assistant never answers them again.
Every transcript, kept
Full conversations stay in your inbox and can be sent to your email.
Your side of the desk
It talks to your customers. It reports to you.
Your own FrontDesk app with every conversation, a dashboard for your business, and a summary every morning in your voice.
Wins
Aoife sent a photo of a copper balayage at 10:41 PM and booked Saturday 1:30 with Claire. Two regulars rebooked from their reminders.
Losses
Niamh asked for a Friday evening slot, none free, and went quiet. A follow-up goes out tomorrow morning.
Needs you
Conor asked about fixing a colour done elsewhere. Passed to you with the photos. Task created
Improvements
Three people asked about Christmas opening hours. Denis has added them, so it answers from tomorrow.
Open follow-ups Running for you
- Niamh, Friday evening, nothing freeFollow-up tomorrow
- Seán, asked about a colour, no reply yetFollow-up tomorrow
- Aoife, balayage Saturday 1:30Booked
When customers message you Last 30 days
Busiest after 7 PM and on Saturday morning. FrontDesk answers all of it.
Your channels All connected
Your own FrontDesk app
Every conversation in full, on your phone or laptop. Take over any chat, pause the assistant and resume. Solo is one login. Growth and Scale have unlimited team seats.
A summary every morning, in your voice
Wins, losses, who needs you and what to improve, written from the day's conversations. On WhatsApp or email, before you open.
It reviews itself. Denis applies the fixes.
Patterns across the last 7, 30 or 90 days become suggested changes. Denis reads them and updates your assistant, often before you notice.
Hand-overs become tasks
Anything passed to you waits as a task with the conversation attached. Assign chats and bookings to the right person on your team.
Hours, access and control
Answer 24/7 or only outside your hours. Staff see only the chats assigned to them. Block a number or a country in one tap.
Plugs into what you already use
Your calendar or booking system, and other tools through API and webhooks, connected by Denis where the platform allows it.
After go-live
Managed means managed.
This isn't software you're left alone with. Denis sets it up, updates your front desk when your business changes, and fixes anything that needs fixing. You have his WhatsApp number. No tickets, no support team.
Within two working days of your call. Channels connected and answering as your business, and fully trained within five.
Anything you'd like said differently, tell Denis and the answers are tightened. You don't change a thing.
A summary on WhatsApp or email: wins, losses, who needs you, and what to improve. Anything it could not answer is flagged for Denis.
Patterns across the month become suggested changes. Denis reads them, updates your front desk and tells you what changed.
Message Denis and it's updated for you. Always included.
FAQ
Everything owners ask before the call.
Still wondering?
Message us on WhatsApp. Our AI replies straight away, and Denis picks up anything it can't answer. Or browse every question.
Getting started
Do I need to prepare anything for the call?
No. No documents, no tech setup, no homework. Have your phone handy so you can try it yourself during the demo.
How long does setup take?
A 15-minute demo call, then live in two working days and fully trained within five. Denis does the building and training. You answer one short checklist and test it before it goes live.
Can I start without a demo call?
Yes. Pick a plan on our pricing page and pay securely by card. Denis then messages you for the short checklist, and you are live within two working days. The 30-day money-back still applies.
What channels does it work on?
WhatsApp, Instagram, Messenger, Telegram, SMS, LINE, Viber and website chat, plus Instagram and Facebook comments answered in DMs. Email and iMessage are in beta. Denis connects them for you, so there is nothing to configure.
What booking and ecommerce platforms does it work with?
With Google Calendar or Trafft (and Zenchef or Formitable for restaurant tables), it checks real free times and books the slot in the chat. Square and other systems with an open API can be connected by Denis, where the platform allows it. With Fresha, Phorest, Booksy, Treatwell or Calendly it sends your booking link, and on WooCommerce it builds the order. Denis confirms yours on the call.
How much does it cost?
Solo is €39 a month, Growth €97 and Scale €149. Book the demo and Denis tells you which fits before you commit, or pick one yourself and start today. No setup fees, no contracts, and the first 20 businesses keep their rate for life.
Is there a guarantee?
Yes: 30-day money-back, no questions asked. No contracts, cancel anytime. Book the free demo first and you see it working for a business like yours before you pay anything.
Does it work with my existing WhatsApp number?
Yes. Your customers keep messaging the number they already have. Denis connects it either to the WhatsApp Business app you already use, or through Meta's official WhatsApp Business Platform, and recommends the right one on your demo.
Which is better: the WhatsApp app or the official platform?
Linked to the app is fastest to set up and lets you keep replying from your phone; it suits businesses where customers message first. Meta's official platform is built for volume: reminders, follow-ups and campaigns at scale, and several team members on one number. Denis recommends one on your demo.
Will this get my WhatsApp number banned?
FrontDesk is set up to protect your number. It mostly replies to people who message you first, and campaigns only go to customers who agreed, in small waves, with a one-tap opt-out. Blast-style messaging is what gets numbers restricted, and FrontDesk does not do it.
Are there per-message fees?
No per-message charges from FrontDesk. On Meta's official platform, Meta charges a small fee for conversations your business starts, like reminders or campaigns. Denis shows you what that would come to on your demo.
More on WhatsApp: your number, two ways to connect it →
Day to day
What do I see day to day?
Your own FrontDesk app with every conversation in full, a dashboard with bookings, conversations and the questions it could not answer, and a summary every morning written in your voice. Solo is one login; Growth and Scale include unlimited team seats.
Can I take over a conversation myself?
Any time. Open the chat in your FrontDesk app and reply; the assistant steps back while you type and picks up again when you hand it back. If your number is linked to the WhatsApp app, you can also reply from your phone. You can pause it for one customer or for everyone, and assign chats or bookings to your team.
What happens when it can't answer?
It hands the conversation to you instead of guessing. You see the whole conversation, a summary and notes in your FrontDesk app and reply there. If your number is linked to the WhatsApp app, you can also reply straight from your phone. Refunds, complaints and anything medical always come to you.
Will it ever say something wrong to my customers?
It only answers from what you give it: your prices, hours and services. When it doesn't know, or it's a complaint, a refund or anything medical, it hands the chat to you instead of guessing.
What if something stops working?
Every part of FrontDesk is checked automatically, around the clock: messaging, campaigns, your data, and the quality of every AI reply, so a garbled or blank message gets caught. You can see live system status in your dashboard at any time. If a channel ever disconnects, for example WhatsApp logging out, you and Denis both get an email straight away, and Denis reconnects it.
What happens when I miss a call?
The caller gets a WhatsApp within seconds, and FrontDesk carries on the conversation: prices, availability, your booking link. The call you couldn't take can still become a booking.
Will my customers know they're talking to AI?
Yes, briefly. EU law requires an AI disclosure in the opening message, and every FrontDesk agent includes it. After that it sounds like your business.
Does it reply in other languages?
Yes. It replies in each customer's own language, automatically.
Can it handle voice notes and photos?
Yes. It listens to voice notes and looks at photos, a hairstyle, a product, a job to quote, and replies with the right answer or next step.
Can I change prices, services or hours later?
Message Denis on WhatsApp and it's updated for you. Changes are always included.
About FrontDesk
Who is behind FrontDesk?
Denis, in Dublin. FrontDesk.ie is run by Creatizo Media Holdings Limited, registered in Ireland (CRO 798461). You deal with Denis directly, from the first call onwards.
What happens if Denis is unavailable?
Your assistant keeps working without him: it answers, books and follows up on its own, day and night. A technical partner with access covers urgent changes if Denis is away, and if a channel ever disconnects you both get an email straight away.
Is my customers' data safe?
FrontDesk is GDPR compliant: data is stored in the EU, consent and opt-out are built in, and a Data Processing Agreement is available on request. It is security-tested on every release, with regular independent scans and a penetration test. Every first message says it is an AI, and anyone who replies STOP is never messaged again.
How is this different from ManyChat or Chatfuel?
Those give you software to build and maintain yourself. FrontDesk gives you a trained front desk that Denis builds, updates and fixes. If something breaks or your prices change, Denis fixes it. You never have to log in.
I run a WooCommerce shop. Is there more?
Yes. FrontDesk Copilot adds ordering by message, payment reminders and a morning briefing inside your WordPress admin. See the Copilot page.
Your next client is messaging you right now. Who's answering?
Fifteen minutes with Denis to see it working for a business like yours. If it's right for you, you're live in two working days, fully trained within five.
Not sure it fits? Ask our AI on WhatsApp →