Your customers already order on WhatsApp. Now the orders land in WooCommerce by themselves.
A WordPress plugin that makes your WooCommerce store WhatsApp-first. Orders by message, live stock checks, one-tap checkout, automatic payment recovery, and a 07:30 briefing on what you would have missed. Nothing in your store moves or breaks.
- Denis sets it up on one call
- No per-message charges
- Signed DPA provided
- WooCommerce 7.0+
Stock is healthy but two pending checkouts from last night are still unpaid. Niamh's usual order is 16 days overdue. Salmon is trending, push it today.
The orders come in by message. The admin lands on you.
WooCommerce was built for website orders. Your regulars message you instead. They ask what is in stock, want their usual sorted, and pay when they get round to it. So every evening you are copying messages into your admin by hand, chasing unpaid checkouts from the couch, and answering the same six questions. Twice. Every day.
The agent takes the order. Copilot tells you what you would have missed.
It connects to your live stock, your real orders and your WooCommerce checkout. Every message becomes a real order. Every unpaid checkout gets chased. Every morning starts with a briefing you can act on.
Basket builder
The agent checks live stock, builds the real WooCommerce basket, confirms the total, and sends a one-tap checkout link. The order lands in your admin like any other, because it is one. You touched nothing.
Payment recovery
Tiered, conversational follow-ups, never pushy. The first message goes within the hour, while the order is still warm. The payment link stays live until they pay or it expires.
Stock intelligence
An immediate WhatsApp alert to you. The agent also stops promoting anything nearly out, so you never push a product you cannot actually ship.
Retention engine
14-day nudges, 30-day reminders, 60-day win-backs and reorder prompts, timed to each customer's own rhythm. Configured once, run automatically. You decide which automations are live.
Sounds like your shop
You set the voice once: warm, short, local, yours. Every message inherits it, from checkout links to winbacks, and six trade-specific starting voices are included so day one already sounds right. It is always upfront that it is an AI assistant.
Review requests
Once the order is delivered, the agent asks first-time and repeat buyers for a review. Asked once, never nagging, and it accumulates while you work. Reviews are how local shops get found.
A real order, placed by message.
This is the flow your customers get: ask, confirm, pay. The agent checks stock before it promises anything, and the checkout link is a real WooCommerce checkout. You can drive this yourself on the demo store right now.
Money you have already earned, before it walks away.
A pending order is a customer who was close: basket built, checkout clicked, then something got in the way. WooCommerce’s default is that nothing happens. FrontDesk sends the first message within the hour, using their name and their actual basket.
A friendly nudge to the customer
"Your basket is still here when you are ready" with their name, their exact order and the same one-tap payment link. Reads like you sent it. Warm orders convert; cold ones do not.
One more, then it stops
A single timed follow-up. Conversational, never pushy, and it never sends twice. If they have paid in the meantime, nothing goes out.
You get the last word
Still unpaid? You get a WhatsApp with the order, the value and the customer, so a human can decide whether it is worth a personal message.
The message is already written. You just decide whether to send it.
Copilot tracks every customer’s cadence, favourite product and usual order day. When a regular goes quiet against their own normal, they appear in your queue, with the winback message drafted.
- Named and ranked. Specific people, ordered by how overdue they are against their own pattern, not a generic segment.
- Reads like you. Four template options, edit or send as-is. One message, to one person, about one product they used to buy.
- You stay in charge. Nothing sends without your click. Pause any automation, any time, from WP Admin.
WooCommerce shows the data. FrontDesk tells you what to do next.
Without it, a full picture of your store takes half an hour across WooCommerce, a stock spreadsheet and your WhatsApp inbox. The 07:30 briefing does it before your coffee: yesterday, where things stand, and exactly what to do today, on your WhatsApp and in your admin. On Friday at 17:00 a weekly summary follows: the week in numbers and the top five customers to contact.
Then on the 1st of every month, a plain-English intelligence report: revenue, attribution, recovery breakdown, top customers, lapsing risk, and three priorities for the month ahead.
It tells you, in euros, what it made you.
Revenue is tracked at checkout, not open rates, not clicks. The dashboard shows recovered revenue, WhatsApp-attributed revenue and your running return against what the service costs, updated daily. One recovered basket a week is usually worth more than the subscription costs, and you never have to take that on faith: the report does the maths in front of you.
The market dynamics FrontDesk is built to capture.
FrontDesk AI Copilot is in early access with founding clients. The numbers below are market benchmarks for WhatsApp commerce and automated recovery, the same dynamics the product is built around. Real client results will be published as founding stores go live.
You can test the product itself right now: seafood.frontdesk.ie is our live demo store, a real WooCommerce backend running the same engine that would run on yours. Place an order by message and watch the whole flow, basket to checkout link.
"The problem this solves is real: small food retailers lose orders every day to unanswered WhatsApps, forgotten baskets, and customers who just need a nudge. The product is built around those three moments."
Founder · FrontDesk.ie · Dublin
No per-message charges. Everything on from day one.
Every automation, every dashboard screen, every intelligence feature is in the plan. You configure what matters to your store. The rest runs by itself.
Agent · orders and recovery
- WhatsApp basket builder with live WooCommerce stock checks
- Three-tier recovery: customer nudge at 1 hour, follow-up, owner alert
- Order confirmation and dispatch notifications
- Delivery zone routing built into every conversation
Retention
- 14-day, 30-day and 60-day customer nudges
- Win-back flow with auto-generated discount code
- Reorder reminder 10 days after purchase
- Review requests after delivery, asked once
- Frequency cap: max two marketing messages per customer per week
Stock intelligence
- Immediate low-stock alert to your WhatsApp
- Out-of-stock and back-in-stock notifications
- The agent avoids promoting anything near stock-out
- Daily picks based on stock, trends and demand
Copilot · dashboard and reports
- Overview: revenue, WhatsApp share, recovery rate
- Complete messaging log: every message, recipient, outcome
- Daily 07:30 briefing and Friday 17:00 weekly summary to your WhatsApp
- Monthly intelligence report on the 1st
- Running return multiple, updated daily, attributed at checkout
Not a chat widget. Not email marketing. Not a CRM you configure yourself.
You are always in control.
The reason owners actually switch it on: it never does anything behind your back. You approve the rules, you flip the switch, and you can pause it any time.
Reads what it needs, listed plainly
Your products, stock levels, delivery zones and order history, plus the customer's name and number so it can message them. Never payment card details. The full list is shown in plain English during setup.
You control what the agent knows
You configure the product knowledge, tone of voice and delivery rules. Update or restrict anything at any time, directly from your WP Admin. Nothing sends until you go live.
Your data stays in your store
Customer data lives in your WooCommerce and is processed only to deliver your messages, under a signed DPA (Article 28 of the GDPR). It is never sold, shared, or used to train anything. Orders appear in your admin like any other; that is where they live.
If a customer says stop, everything stops
One word from a customer halts all marketing messages instantly; order messages like confirmations and delivery updates still work. The gate is fail-safe, when in doubt it does not send, and the frequency cap of two marketing messages per customer per week means your regulars are never annoyed in your name.
Your existing WooCommerce setup stays exactly as it is. The plugin adds a WhatsApp commerce layer on top. Nothing in your configuration, orders or customer records is changed or moved.
One WhatsApp to Denis. Everything updated by morning.
Denis maintains the agent: the prompts, the product knowledge, the automation logic. This is a managed product, not another dashboard you babysit.
Menu changed? One message.
New products, new prices, new delivery zones. One WhatsApp updates the agent, usually by morning.
Something breaks? Same day.
If the agent misbehaves, Denis fixes it the same day. Not a support ticket. Not a help article. Denis, personally.
Your data stays yours.
Your store data, your customers and your conversations live in your WooCommerce. Denis maintains the agent configuration, not your customer records.
Not a plugin you install and figure out yourself.
No wizard to fight and nothing to configure alone. You book 15 minutes, Denis does the rest while you talk, and most stores are live before the call ends.
Denis installs and connects
The plugin goes onto your WordPress, WooCommerce is authorised and your WhatsApp number confirmed, while you watch. You never touch a zip file.
You review what it reads
Products, stock, delivery zones, order history, and the customer's name and number for messaging. Never payment card details. Agreed before anything runs.
Setup mode, then go live
Setup mode shows you exactly what it would do before anything sends. You flip the switch when you are ready, and you can pause any automation from WP Admin.
Questions owners ask.
Still wondering something? Message Denis on WhatsApp, he replies personally.
Right now, a customer is deciding whether to message you or someone else. What does your store do with that?
Book a 15-minute demo. You will watch a real WhatsApp order placed in front of you, walk through exactly what the plugin reads and what it does not, and see what your first week could look like. No obligation. Your store stays exactly as it is.
Installed on your own WordPress · Customer data stays on your server · Signed DPA provided
No per-message charges · WooCommerce 7.0+ · HPOS-compatible