The Solution
FrontDesk for Hotels & Hospitality
Catch every direct enquiry. Book every direct stay. Stop handing commission to Booking.com. All on WhatsApp, Instagram, Messenger, and your website.
The Problem
The reality of running a hotel in Ireland.
You run a hotel, a guesthouse, a restaurant with rooms — not a 24-hour call centre. But every evening, enquiries land on your website, your Instagram, your WhatsApp that no one at reception can answer until morning. A guest asking about availability for a long weekend. A couple pricing up a wedding. A corporate planner comparing group rates. By the time the office opens, they’ve already booked on Booking.com and you’re paying 15–25% commission on a stay that was trying to come direct.
What FrontDesk Does
How FrontDesk handles your guest enquiries.
A managed AI front desk that catches direct booking enquiries, answers guest questions, and sends booking links — 24/7, on every channel your guests use.
What your AI front desk handles for your property:
- Answer availability, pricing, and amenity questions instantly
- Send direct booking links before guests open Booking.com
- Handle F&B, events, and group booking enquiries with context
- Follow up automatically on quotes that went quiet
- Hand complex or VIP requests to reception with full conversation history
- Work 24/7 — evenings, weekends, and across every time zone your guests are in
Key Features
Built for hotels and hospitality.
Built specifically for hotels and hospitality. Not a generic tool repurposed — every feature is designed for how your guests actually book and communicate.
Instant replies, 24/7
Instant replies on WhatsApp, Instagram, Messenger & your website. A guest messages at 11pm asking if the bridal suite is free for a long weekend in June. Your AI replies in seconds with the rate, a direct booking link, and an invitation to ask anything else. No queue. No commission.
Direct booking links in-chat
Direct booking links sent inside the conversation. No “please call the office.” No “email reservations@.” The AI sends your own booking engine link — SiteMinder, Cloudbeds, Mews, Little Hotelier, a Stripe checkout, whatever you use — right in the chat. The stay books direct.
Human handoff for VIPs
Human handoff for groups, events, and sensitive requests. Wedding enquiry? Corporate group? Complaint from a returning guest? The AI hands the conversation to your sales manager or reception with full context and the guest’s history. Nothing gets dropped, nothing gets reset.
Voice notes and photos
Understands voice notes and multilingual messages. A guest sends a WhatsApp voice note in Spanish asking about airport transfers? The AI listens, replies in their language, and sends the transfer partner details. The kind of service that turns a browser into a direct booking.
Automatic follow-ups
Automatic follow-ups on quotes that went quiet. Guest asked about the honeymoon suite last Tuesday and never replied? Your AI follows up the next day. Naturally. Not a template — a genuine check-in with the rate still held. The enquiry that would have gone cold converts instead.
Trained on your property's voice
Trained on your property’s voice. Your AI front desk learns your rooms, your restaurant, your events packages, your tone — formal city hotel, relaxed coastal guesthouse, warm country house. It doesn’t sound like a chatbot. It sounds like your best receptionist, at 2am.
Benefits
What changes for your property.
What changes for your hotel when every enquiry gets answered direct.
Direct bookings up, commission down
Every enquiry answered on WhatsApp or your own site is a stay that did not route through Booking.com or Expedia. Direct bookings cost nothing. OTA bookings cost 15-25%. The difference adds up across a year — and the AI captures it automatically, every night, every weekend.
Reception reclaims their focus
Stop the reception team answering the same five questions about parking, check-in times, breakfast, and Wi-Fi. Your AI handles the repeat questions so your front-of-house can focus on the guests in front of them and the bookings that actually need a human.
Look professional at 11pm
Instant, helpful replies at any hour signal to guests that your property is well-run. First impressions happen on WhatsApp and Instagram DMs now — make yours count before they close the tab and open Booking.com.
How It Works
Three steps. One call. Done.
FrontDesk is a managed service. You don’t set up anything. I build your AI front desk on a 15-minute demo call, connect it to your channels and booking engine, and manage it ongoing. You run the property, I run the front desk.
01
I learn your property
I read your website, your booking engine, your rates, your F&B menus, your events packages. The AI learns what you sell, what you charge, and how you talk to guests.
02
Your AI goes live
Within 24 hours, your WhatsApp, Instagram, Messenger, and website are connected. Enquiries get answered automatically with direct booking links.
03
You focus on your guests
Walk into reception Monday morning with direct bookings already confirmed. No 47 unread DMs. No late-night enquiries gone cold.
04
I manage it ongoing
I monitor your AI, update it when rates or packages change, and fix anything that goes wrong. You have my WhatsApp number.
Ready to stop handing commission to Booking.com?
Your next direct booking is messaging you right now.
Book a 15-minute demo. I'll build your AI front desk live on the call using your property's actual info. No charge. No obligation.